Does automation through AI actually reduce toil- or just shift it somewhere else?

In this episode of Reliability Rebels, I talk with Chris Evans, co-founder and CPO of Incident.io, about the real impact of AI and automation on on-call and incident management. Are we freeing engineers from repetitive tasks, or just introducing new layers of complexity and failure?

We unpack what engineers stand to gain- or lose- when we try to hand the pager over to the machine.

(We also discuss Chris’ past experience at Monzo, how it influenced incident.io’s launch, and a huge incident war story!)

Links:

• incident.io • SEV0 Conference • Monzo.com Postmortem from 2019-07-29 • Article: Avoiding the Ironies of Automation • Paper: Ironies of Automation • Interview: Automation Should Be Like Iron Man, Not Ultron • Article: A Computer Can Never Be Held Accountable